:: Demo Support ::

Registered demo users of Neunet Solutions products are entitled to Demo Support, which includes:

• Access to Online Product Documentation.

• No-charge technical support via Web Support only. Included is help for questions regarding installation problems, debugging, or product usage issues. 

Registered users of Neunet Solutions products with valid licenses are entitled to Standard Support which includes:

• Access to Online Product Documentation.

• No-charge direct technical support for 30 days from purchase (NeuChat™ or Web Support), for the specific licensed copy of the product purchased. Included is help for questions regarding installation problems, debugging, programming issues, product usage issues or explanation of error messages.  Not included is help for questions regarding design changes to user interfaces, defining user profiles, remote administration of clients' software, or third-party software support.  Support beyond the first 30 days via Web Support continues free of charge.

• For answers to questions that fall outside of the Technical Support realm as indicated above, such as designing or planning for deployment, software development, code review, and implementation planning, contact the Neunet Solutions Consulting Group (consulting@neunetsolutions.com) for customized development or training services.

Per-Incident Support is available to customers outside the 30-day initial support period who are not enrolled in a current support program that includes the product under inquiry. The cost is $99 per incident. This charge will be billed to your MasterCard or Visa charge card. Incident Pack pricing is available in unit multiples of five (5) or ten (10).

Note: Per-Incident Support should be purchased prior to contacting Neunet Solutions' Technical Support group.

Per-Incident Support features include:

• Support via telephone for a single question or support issue.

• Access to a Neunet Solutions Technical Support Engineer.

• A support incident includes answers to questions regarding installation problems, debugging, programming issues, product usage issues or explanation of error messages. Not included is help for questions regarding design changes to user interfaces, defining user profiles, remote administration of clients' software, or third-party software support.

Note: No charge will be incurred if the incident reported is due to a verifiable bug in Neunet Solutions' software.

Savings calculated based on the single incident price of $99.

The Enterprise Program includes all Subscription Service features plus the following:

• Priority email support (emails picked up from priority box three times per business day, guaranteed response within two hours of pick-up) for a period of one year at no charge.

• Priority telephone support for one year at no charge—calls are moved to the head of the Enterprise queue. All Enterprise priority telephone calls are handled ahead of all regular telephone support calls.

• Per-Incident Quantity Pack Pricing
  

*Note: For those who purchased Neunet Solutions' software through Component Source, please contact them directly at one of the locations listed below:

1-Year Update, Upgrade & Maintenance

Add unlimited updates, upgrades and maintenance for 1 year for NeuChat™ (25 Users, 50 Users, 250 Users, or Unlimited Users). Based on an average of 2 updates per year with unlimited email and up to 10 incidents of online support during company's business hours. Note, this must be purchased at the same time as NeuChat™.

NeuChat™ Support features include:

• Support via NeuChat™ or Web Support.

• A support incident includes answers to questions regarding installation problems, debugging, programming issues, product usage issues or explanation of error messages. Not included is help for questions regarding design changes to user interfaces, defining user profiles, remote administration of clients' software, or third-party software support.