| Below
is a listing of answers to questions frequently asked.
The
answers address each question along with providing some useful
tips. If your
question is not addressed here please email us at support@neunetsolutions.com
::
General FAQs ::
::
Technical FAQs ::
| When
I perform a Metadata Search on dynamic repositories (such
as database servers), how do I access the results on remote
peers? |
| When
I click on the DocumentManager, the interface comes up
empty with "No Data" in the fields, what is
the problem? |
| I
am trying to enable various properties in a ContentObject,
such as Enable Insert and Enable Update, but these options
are grayed out in the configuration interface. What
is wrong? |
| I
have enabled various properties in a ContentObject, such
as Enable Insert and Enable Update, but these options
are not available in the user interface. What is
wrong? |
| When
I perform a distributed search, only a few results are
listed. I know that there should be more items that
matched the search. What is wrong? |
| Why
am I unable to connect to the databases that came with
EConExplorer™? |
| When
entering a URL for a TextSource or XMLSource, what is
the root directory so that I can enter a relative path? |
| I
am trying to set the mask type for a field in a ContentObject.
Changing the type does not seem to make a difference.
What is wrong? |
| I
have added a new record to a ContentObject, but I do not
know how to save my addition. What do I do? |
| I
have changed information in an existing record of a ContentObject,
but I do not know how to save my changes. What do
I do? |
| When
using EConExplorer ™ 4.6 Evaluation Edition in Windows 95, 98, and ME, a window
is displayed saying "out of environment space."
The program will not run. How do I add more environment
space? |
| After
I installed
EConExplorer™
I
cannot log on to the application due to authentication
failure. What is wrong? |
::
General FAQs ::
What
is DCMS?
DCMS
is Dynamic Content Management Solution.
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What
are the uses of EConExplorer™?
EConExplorerª
is ideal for use within highly distributed enterprise environments
having content (documents, structured and unstructured data,
media files etc.) that reside in dynamic repositories such
as Legacy Systems, Database Servers, Mainframes, etc.
Content is made accessible to authorized users via
a web browser in a presentation format designed by your organization.
This way, EConExplorer™
creates a virtual desktop of your static and dynamic content
to various groups of users.
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What
are the functionalities that come with EConExplorer™?
Authorized
end-users, who are given accessibility rights, are able to
view, update, navigate, sort, save, create ad-hoc reports,
perform distributed searches to dynamic repositories using
meta data, and perform distributed searches to document repositories
using user interfaces designed for each content by your organization
through any HTML editor. In EConExplorer™ terminology,
content refers to information with business logic as well,
such as Work Flow, Contact Management, Inventory Management
and Help Desk Systems, etc.
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What
is the difference between dynamic and static content?
Dynamic
content is information that is retrieved using criteria such
as a query to a repository. It is also real-time source
information such as data collected from a research site.
In contrast, static content is infrequently modified.
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Can
EConExplorer™
manage my web content?
EConExplorer™
can certainly be utilized for managing your web content on
your website, however the power lies in it’s ability
to manage and share dynamic content within your organization,
resulting in the creation of a virtual desktop using virtually
any web browser.
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Can
EConExplorer™
provide for version management of my documents?
Currently
document versioning is not available with EConExplorer™;
please check back with us often regarding this issue.
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Can
EConExplorer™
provide ad-hoc reporting capability?
Yes,
all content-sharing interfaces within EConExplorer™
are searchable and can also be setup to allow for the
generation of ad-hoc reports to specific users.
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What
types of operating systems can EConExplorer™
run on?
EConExplorer™
is a cross-platform solution.
It can run on Windows, many Unix flavors, and Linux
platforms.
The executable installer program, however, is designed
to run only on Windows platforms. The Web Archive File
(WAR) can be used to run EConExplorer™ on Unix, Linux,
or Windows.
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What
types of browsers can I use to access EConExplorer™?
Virtually
any browser can access EConExplorer™, including
Internet Explorer, Netscape and Mac Browsers,
without distortion of look-and-feel, ensuring access from
all types of agents.
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What
are the database systems that EConExplorer™
supports?
EConExplorer™
supports all major enterprise databases such as:
IBM® DB2, Informix, Oracle, Sybase, MS® Access and
SQL Server, as well as any repository for which you have ODBC
or JDBC available.
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How
do I install EConExplorer™?
There
are two methods for installing EConExplorer™. The
program can be installed on Windows platforms using the executable
installer. For installation on Unix, Linux, or Windows,
or if you want to use your own container/application server,
the Web Archive File format, also known as a WAR File, should
be used. Prior to using the WAR file, you must have a WAR
compliant container/application server. The following are
minimum requirements of a WAR compliant container/application
server:
- SDK
version 2.2 or higher
- JDK
version 1.2 or higher
- JSP
1.1
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How
does EConExplorer™
differ from Microsoft®
QMF?
Microsoft¨
QMF supports data retrieval from ODBC sources and runs only
on Microsoft® platforms. EConExplorer™ runs on various
OS’s and provides an environment to distribute content
from many sources, which may include business logic; EConExplorer™
is not a “dumb” data-display tool. Solutions built
with EConExplorerª can be sophisticated applications to manage
you business process.
TOP
Is
there an evaluation (trial version available and/or would I be
able to demo EConExplorer online?
Currently,
an online demonstration is not available.
However, you can download the Evaluation Edition with limited
functionality. Click here
to download.
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What
is the advantage of being J2EE-compliant?
Conforming
to this specification allows EConExplorer™
to be deployed in a variety of commercial servers on the market
such as SilverStream®, ATG Dynamo®, WebLogic®,
etc. If you already have invested to create an infrastructure
for your organization’s dynamic web presence, you can
use EConExplorer™
in your favorite application server as well as operating system.
No boundaries tie you to a specific OS, application server,
or repository, delivering the promise of true portability
and interoperability.
TOP
Contact
Us
© 2003 Neunet Solutions, Inc.
All rights reserved.
(Website Disclaimer)
::
Technical FAQs ::
When
I perform a Metadata Search on dynamic repositories (such
as database servers), how do I access results on remote peers?
EConExplorer
displays the results from all peers/hosts which responded
to your Metadata search, you can then click on each search
result icon to view the result from that peer.
(Note:
You must have access privilege to this peer, this also acts
as second layer of security)
TOP
When
I click on the DocumentManager, the interface comes up empty
with "No Data" in the fields, what is the problem?
EConExplorer
needs to have connection to the internet in order to use its
XML schema and DTDs. Make sure the machine you are running
EConExplorer on has access to the internet
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I
am trying to enable various properties in a ContentObject,
such as Enable Insert and Enable Update, but these options
are grayed out in the configuration interface. What
is wrong?
Check
the properties of the data source that the ContentObject is
bound to. If the corresponding properties are disabled
there, they will not be available for the ContentObject.
TOP
I
have enabled various properties in a ContentObject, such as
Enable Insert and Enable Update, but these options are not
available in the user interface. What is wrong?
Check
the template that you are using. If the code corresponding
to the property is not present in the template, these options
will not be available in the interface. Refer to chapter
9 of the documentation for more information on templates.
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When
I perform a distributed search, only a few results are listed.
I know that there should be more items that matched the search.
What is wrong?
Check
the distributed search configuration interface. The
property “default Max Hit Per Provider” can limit
the results from a distributed search. Adjust the number
to fit your needs.
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Why
am I unable to connect to the databases that came with EConExplorer™?
Before
the databases can be accessible, you need to define ODBC nodes
for them.
TOP
When
entering a URL for a TextSource or XMLSource, what is the
root directory so that I can enter a relative path?
The
root directory in this situation would be the ../EConex/WEB-INF/config
directory of the installation.
TOP
I
am trying to set the mask type for a field in a ContentObject.
Changing the type does not seem to make a difference.
What is wrong?
Check
the data type of the field in the data source that the ContentObject
is bound to. The data type in the data source will overrule
the mask type in the ContentObject.
TOP
I
have added a new record to a ContentObject, but I do not know
how to save my addition. What do I do?
Once
the new data is entered, simply perform any navigation to
bring up the save changes button, if enabled.
TOP
I
have changed information in an existing record of a ContentObject,
but I do not know how to save my changes. What do I
do?
Once
the changes have been entered, simply perform any navigation
to bring up the save changes button, if enabled.
TOP
When
using EConExplorer™
4.6 Evaluation Edition in Windows 95, 98, and ME, a window is
displayed saying "out of environment space" and
the program will not run. How do I add more environment
space?
This
error results from older versions of Windows not allocating
enough initial environment memory for the DOS shell that is
trying to run the Tomcat java servlet container. Only
Evaluation Edition versions downloaded before May 29, 2002 are
affected.
To
fix this problem, you can either download the latest version
of Evaluation Edition from our website and reinstall the program,
or manually increase the initial environment memory.
There
are two ways to manually increase the initial environment
memory.
Method
1: go to the bin folder inside the EConExplorer directory
that you installed the program to. Right-click startupBrowser.bat
(startu~1.bat), and choose Properties. Select the Memory
tab and set the Initial Environment to 4096 bytes. Repeat
the same steps for startupManager.bat (startu~2.bat).
Now the program should start-up normally.
Method
2: edit the config.sys file on your computer probably
located at the root of the C drive. Add the line
SHELL=C:\COMMAND.COM C:\ /E:4096 /P
It
may be possible that you already have a similar line, in that
case you can increase the value after the '/E:' option, that
is the size of the environment space. Remember to reboot.
If you still have the same error, increase the number more.
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After
I installed EConExplorer™ I cannot log on to the application
due to authentication failure. What is wrong?
EConExplorer
creates two default two default groups: Administrator and
Public. When EConExplorer is deployed using the installer
on Windows platform it prompts you for an Administrator account
password (case sensitive). This account has access/belongs
to all the default groups (which you can modify). When you
launch EConExplorer you must supply your authentication, and
if using the default settings it has to be Administrator as
user name and the password you supplied the application during
the setup. Please remember that all user authentication is
case sensitive.
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